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Returns Policy

Any item/s purchased deemed faulty or unsatisfactory on delivery must be returned within 7 working days of delivery.

We require prior notification of a return requst sent in writing via our 'Contact Us' form, after which we will provide the returns address (our return address is not the same as our contact address, return items must only be sent to our return address and must not be sent to our contact address).

Please note that we open the boxes prior to shipping on most of our phones to check that the phones are correct and not damaged, as well as to take photos of the serial number and IMEI numbers to keep a record prior to posting to guard against fraudulent returns. So the seal on the box may be broken but you will 100% be receiving a brand new phone with a full/valid warranty.